Service · Account
Account Management
Catalog maintenance, FBA and FBM shipping support, compliance troubleshooting, tax setup help, Brand Registry and Vine support, pricing and promotion planning, and reporting.
Keep catalog operations and reporting connected.
We help brand owners manage day-to-day marketplace operations through an agreed account management scope. This can cover product information maintenance, catalog issue investigation, account health review, and reporting.
Shipping is part of the operational work: we set up and manage shipments to fulfillment programs such as FBA — shipping plans, inbound shipments, case packs, prep and labeling requirements — and keep seller-fulfilled shipping settings current. For seller-fulfilled (FBM) orders we troubleshoot order issues, configure self-ship settings, and coordinate domestic shipping workflows. When needed we create inbound or restock shipments and coordinate with your supply-chain team. We provide setup and coordination only — we are not a warehouse or carrier, do not transport goods, and do not guarantee delivery.
We also troubleshoot account and compliance issues, including EPR and PAN-EU, coordinate Seller Support cases where authorized, help configure marketplace tax settings, guide you through Brand Registry, manage Vine enrollment, and plan pricing and promotions as part of your account strategy. Tax help is limited to marketplace setup and troubleshooting: we do not prepare or file VAT returns or tax filings and do not provide tax advice.
Work starts with an account audit and a prioritized action list. We investigate suppressed listings, incorrect attributes, variation problems, and operational notices, coordinate support cases where authorized, and record actions and unresolved dependencies.
Access is limited to permissions needed for the agreed work. Account access or integrations require your authorization; we do not represent the marketplace or guarantee that it will resolve a case, reinstate an account, or approve an application.
What you get with our account management service
Catalog maintenance, FBA and FBM shipping support, compliance troubleshooting, tax setup help, Brand Registry and Vine support, pricing and promotion planning, and reporting.
Clear accountability
Keep agreed actions, ownership, and status in one workstream.
Catalog consistency
Identify and address inaccurate or incomplete product information.
Operational visibility
Surface account notices and unresolved issues for review.
Decision-ready reporting
Connect sales, catalog, and inventory information to priorities.
A documented, commercially focused approach
We connect research, implementation, and reporting in a clearly defined engagement rather than promising a one-size-fits-all outcome.
- Written scope and agreed responsibilities
- Changes recorded for review
- Reporting tied to business priorities
- Client ownership of accounts and assets
Is this right for your brand?
- Brand owners requiring day-to-day account support
- Teams managing a growing or complex catalog
Deliverables you can measure
- Account and catalog operations audit
- Product information and attribute maintenance
- Listing issue and variation investigation
- FBA shipping setup and shipment management (shipping plans, inbound shipments, case packs, prep and labeling requirements)
- Seller-fulfilled (FBM) order support and troubleshooting, self-ship setup and settings, and domestic shipping workflow coordination
- Occasional inbound and restock shipment creation, coordinated with your supply-chain team (setup and coordination only — not warehousing or transport)
- Account and compliance troubleshooting, including EPR and PAN-EU issues
- Marketplace tax setup and configuration help and troubleshooting (no tax filing or tax advice)
- Brand Registry process support and Vine enrollment management
- Pricing strategy and promotion planning and coordination
- Catalog change monitoring and unauthorized-change investigation where observable
- Account health and operational notice review
- Seller Support case coordination where authorized
- Performance reporting and prioritized action log
A clear, repeatable engagement
Review
Audit the available information and agree priorities, access, and responsibilities.
Deliver
Implement the approved work and document actions within the agreed scope.
Measure
Review relevant performance indicators and agree the next priorities.
Common questions
Is this an all-inclusive package?+
No. Services, deliverables, fees, access permissions, and responsibilities are agreed in a written scope. Advertising and inventory work can be commissioned separately.
Do you handle FBA shipping?+
Yes, within the agreed scope. We create and manage shipping plans and inbound shipments to fulfillment programs such as FBA, including case packs, prep and labeling requirements, and shipment reconciliation. Seller-fulfilled shipping settings are covered in the same way.
Do you ship or store goods?+
No. We set up shipments and coordinate with your supply-chain team, but we are not a warehouse or carrier, do not transport goods, and do not guarantee delivery times.
Do you file VAT returns or give tax advice?+
No. We help configure and troubleshoot marketplace tax settings only. VAT returns, tax filings, and tax advice should come from your qualified tax adviser.
Do pricing and promotions guarantee sales or ranking?+
No. We plan and coordinate pricing and promotions as part of your account strategy, but ranking and sales depend on the marketplace, competition, and demand.
Do you guarantee account reinstatement or platform approval?+
No. We can support investigation and documentation within the agreed scope, but the platform makes its own decisions.
Other services
Branded Content
Product images, enhanced A+ content, brand story modules, and brand storefronts created around shopper questions.
KPI & Share of Voice Reporting
Sales, traffic, conversion, advertising, and stock reporting, with keyword visibility and share of voice tracking where data is available.
Product Listings
New listing creation, keyword research, product copy, enhanced content, image briefs, and catalog attribute reviews.
Marketplace Advertising
Campaign creation, audits, keyword targeting, bid and budget management, and clear performance reporting.
Inventory Management
SKU-level forecasting, reorder recommendations, stock coverage reviews, and fulfillment planning.
Ready to get started with account management?
Tell us about your brand to discuss scope, deliverables, and a tailored quote.
Start a conversation