Last updated: 16 October 2026. This policy applies to Denova Ventures website enquiries. Additional data processing terms must be agreed before accessing a client’s marketplace account or connecting an integration.
Who to contact
Denova Ventures, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.. Privacy enquiries: info@denovaventures.com.
Information provided in enquiries
When you email us, your message may include your name, contact details, company information, and business requirements. Please do not send passwords, access tokens, payment details, or customer order records in an initial enquiry.
Purpose and lawful basis
Enquiry information is used to respond to your request, assess service fit, prepare a proposal, and maintain related correspondence. Depending on applicable law, this processing is based on taking steps at your request before a contract, legitimate interests in responding to business enquiries, or consent where required.
Service data and permissions
Any client account access must have an agreed purpose, authorized permissions, and documented handling requirements. The service agreement must identify the data categories, permitted uses, retention, deletion, security responsibilities, and any service providers involved. This website does not establish that a marketplace integration has been approved or certified.
Service providers and international processing
Website hosting and email providers may process technical information or correspondence to deliver those services. Information may be processed outside your country. Where applicable, appropriate contractual and legal safeguards are required. We do not sell enquiry information.
Retention and your rights
Enquiry information should be kept only as needed for the enquiry, any resulting engagement, and applicable legal obligations. You can contact us to request access, correction, or deletion, or to object to processing where applicable. Some records may need to be retained for legal reasons. You may also raise concerns with your relevant data protection authority.
Updates
This policy may be updated when services or processing practices change. The date above identifies the latest version.